To honor the time and expertise of our practitioners, The Switch Suites maintains the following scheduling policies. By booking an appointment, you acknowledge and agree to these terms.

​

Deposit Policy

• A 50% non-refundable deposit is required to secure all appointments.

• Your deposit is applied toward your total at checkout.

• Deposits are non-refundable under all circumstances, including cancellations, rescheduling, or no-shows, unless otherwise required by law.

​

Cancellations or Rescheduling (48+ Hours Notice)

• We kindly request a minimum of 48 hours’ notice to cancel or reschedule your appointment.

• With proper notice, your deposit may be transferred one time to a new appointment date.

• Any additional rescheduling after the first transfer may require an additional deposit.

​

Late Cancellations (Under 48 Hours)

Cancellations made less than 48 hours before the scheduled appointment time will result in:

• Deposit forfeited

• Deposit not transferable or applicable to future bookings

• A new deposit will be required to rebook

This protects our practitioners from lost income due to unfillable appointment times.

​

No-Show Policy

A “no-show” is defined as failing to arrive for your appointment without any prior communication.
No-shows will result in:

• Deposit forfeited

• Potential requirement of full prepayment for all future services

• Repeated no-shows may result in the inability to book with us in the future

​

Late Arrivals

We allow a 15-minute grace period. After 15 minutes:

• Your service may be shortened out of respect for the next client, without a price adjustment,
  or

• Your appointment may need to be canceled or rescheduled

In either case:
Your deposit will be forfeited and cannot be transferred to a future appointment.

​

Appointment Reminders

Our system sends automated reminders via text and/or email.
These reminders are a courtesy; it is each client’s responsibility to remember their appointment time.

​

Card on File Requirement

A valid card on file is required to book and hold your appointment.
By booking, you authorize The Switch Suites to charge your card in accordance with this policy.

​

Illness, Emergencies & Special Circumstances

We understand that unexpected events occur.
Please contact us as soon as possible if you are sick or experiencing an emergency.
Accommodation is not guaranteed and is at the discretion of The Switch Suites.

 

Agreement

By booking your appointment, you acknowledge that:

• You have read and understand this policy

• You agree to all terms listed above

• You authorize The Switch Suites to enforce these policies and charge your card when applicable