Website

The Switch Suites is committed to ensuring digital accessibility for all clients, including individuals with disabilities. We strive to maintain a website that is usable, accessible, and compliant with applicable accessibility standards.

Our Accessibility Efforts

We actively work to align our website and online booking experience with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, the current industry standard for accessible web content in 2025.
Our efforts include:

• Using clear, readable fonts and high-contrast color combinations

• Providing descriptive alternative text for images and graphics

• Ensuring keyboard-only navigation support

• Making forms and interactive elements accessible

• Maintaining logical ordering and headings

• Minimizing flashing or visually triggering content

• Regularly reviewing site updates for ADA alignment

• Using accessible third-party tools where possible (such as Wix accessibility features)

Ongoing Improvements

We recognize accessibility is an ongoing process. As our website, services, and content evolve, we continue to review and update accessibility features to better support all visitors, including those using assistive technologies.

Third-Party Platforms

Our website may link to or utilize third-party platforms (such as booking software and payment processors). While we encourage these partners to prioritize accessibility, we cannot control or guarantee the accessibility features of external services.

Accessibility Assistance

If you experience any difficulty accessing information on our website, booking an appointment, or using digital tools, we encourage you to contact us. We will gladly assist you and provide the information you need in an accessible format.

📧 Email: concierge@theswitchsuites.com
📞 Phone: 619-994-8312
📍 Address: 2333 1st Ave. Ste 202. San Diego, CA 92101

We aim to respond to all accessibility-related requests within 72 hours.

Feedback

We welcome feedback on how we can continue to improve accessibility for our community. If you notice an accessibility issue or have suggestions, please contact us — your input helps us maintain an inclusive and welcoming experience for all clients.

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Physical Spa Location at address listed above

The Switch Suites Accessibility Statement

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The Switch Suites is committed to providing a welcoming, comfortable, and accessible environment for all clients. We strive to ensure that individuals of all abilities can safely enjoy our services, facilities, and wellness offerings.

Physical Accessibility

We work to maintain an inclusive environment by:

• Providing accessible pathways at our entrance and throughout common areas (where structurally possible within our leased space).

• Assisting clients who may require additional help entering, exiting, or navigating the spa.

• Offering accessible seating options in our lobby and waiting areas.

• Adjusting treatment room layouts, when feasible, to accommodate mobility devices.

• Allowing service animals as defined under the ADA. Emotional support animals, while welcome in some areas, may have access limitations in treatment rooms due to health and sanitation standards.

• ADA-accessible parking spaces are available on or near the premises.

• Our spa entrance is at ground level / ramp accessible (edit based on your setup).

• Elevators are available if your location is on an upper floor (edit this section as needed).

• ADA- accessible bathroom located on the first floor of our building.

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Accommodation During Services:

To ensure each client’s comfort and safety, we can provide reasonable modifications to spa services when possible, including:

• Extra assistance transferring to and from treatment tables (when safe for both client and practitioner).

• Modified service techniques for clients with mobility limitations, disabilities, or chronic conditions.

• Extended consultation time for clients who may need additional support communicating needs or preferences.

• Alternative positioning during treatments for clients unable to lie flat, turn over, or maintain certain postures.

 

Please note:
Some treatments may not be medically advisable for certain conditions or mobility limitations. For safety, practitioners may recommend alternative services or decline a service if it is not safely performable.

Communication & Assistance

We are committed to providing accessible communication by:

• Offering verbal explanations of treatment steps for visually-impaired clients.

• Providing written materials in large-print format upon request.

• Assisting with digital forms or intake questions for clients who need help completing them.

• Allowing a companion or support person to accompany the client during consultations when needed.

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Clients may request accommodations by contacting us at:
📧 concierge@theswitchsuites.com
📞 619-994-8312

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We encourage clients to notify us of any accommodations they may need when booking or prior to arrival so we can best prepare.

Parking & Building Acce​

Ongoing Commitment

The Switch Suites continuously evaluates its physical space and service protocols to improve accessibility. If you encounter any barriers or have suggestions, we welcome your feedback and will work to address concerns promptly.

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