Shipping Policy
Once products leave our warehouse, delivery is up to the discretion and bandwidth of the shipping carriers. UPS, USPS and DHL will deliver orders during business days only, (Monday-Friday) excluding weekends and holidays.
The shipping methods include ground, second-day, and overnight shipping. We try our hardest to get all orders placed processed within 2-3 business days, shipping notifications will be sent to you once the order is processed.
Special Shipping Rates for US orders*:
- Free Ground Shipping for orders over $200
- Free 2 Day Shipping for orders over $500
*Special Shipping rates available for orders shipped within the United States, including Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico, and Guam. In addition, we ship to APO/FPO/DPO addresses and Post Office box addresses in the US.
Please understand that we are doing everything we can to get you your items ASAP – but there may be issues that are out of our control that prevent your order from arriving on time. Due to COVID-19, our shipping carriers have temporarily changed their shipping services and policies. Delivery times could be effected by canceled flights, governmental decisions, hazardous weather and staff reductions. Unfortunately we will not be able to refund any shipping costs due to delayed deliveries.
Please reach out to concierge@theswitchsuites.com for any questions regarding your order.